GeekyZone is committed to our customers and pride ourselves on our customer service and will make sure that we reimburse any extra charges that we have caused. Wrong Item Received or extra costs incurred through no fault of the customer - If you have received the wrong item or have incurred an extra cost that was unexpected that has been caused by ourselves then please contact us at your earliest convenience. We'll cancel the order and refund your purchase. For exchanges we do not charge again for shipping.Ĭancellations - If you have placed an order for an in stock item with us and then changed your mind before it has been shipped all you need to do is send us another message here with your order number. Refunds - Refunds are usually processed within 3-5 days of items coming back to us.Įxchange - Normally exchanges are completed within 1-2 working days but we will always let you know of a delay. In these cases, we will arrange for the courier to collect the goods. IMPORTANT NOTICE: In an instance where we have sent the wrong product by mistake or it has arrived damaged, please let us know within 24 hours of receipt by calling us on 01455 220 044. Please include a note explaining whether you would like to return the item for a refund or an exchange with your name, order number and contact details on. If you wish to return an item to us, please return the item to the following address using a courier of your choice, we recommend paying for a tracked service so that if the item was to go missing you can make a claim, it is the customers responsibility to return and pay for the postage on unwanted items to us.:
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